Billing policy

Payment Terms

At Hackton, we are committed to providing transparent and reliable billing practices for all our services. Please review our payment terms below:

Payment Methods: We accept payments via major credit/debit cards, PayPal, and bank transfers. All payments must be made in the currency specified on your invoice.
Billing Cycle: Services are billed in advance on a monthly or annual basis, depending on the plan selected at the time of purchase.
Due Date: Payment is due upon receipt of the invoice. Failure to pay by the due date may result in suspension or termination of services.
Late Payments: Overdue accounts may incur a late fee as specified in your invoice. Continued non-payment may lead to service interruption.
Refunds: Refunds are subject to our Refund Policy. Please review the policy or contact our support team for more details.
Automatic Renewal: Unless otherwise specified, services will automatically renew at the end of each billing cycle. You may cancel automatic renewal at any time through your account dashboard.
Disputes: Any billing disputes must be reported within 14 days of the invoice date. We will work promptly to resolve any issues.

For questions regarding billing or payment, please contact our support team at support@hacktonms.com.

Billing Cycles

Our billing cycles are designed to provide flexibility and convenience for our customers. We offer both monthly and annual billing options for most of our services.
- Monthly Billing: Charges are applied at the beginning of each month for the services you have selected.
- Annual Billing: Charges are applied at the start of the annual period, offering a discounted rate compared to monthly billing.

Refund Policy

At Hackton, customer satisfaction is important to us. If you are not satisfied with our services, you may be eligible for a refund under the following conditions:

Eligibility: Refund requests must be made within 14 days of the original purchase date for eligible services. Some services, such as domain registrations and custom development, may be non-refundable.
Process: To request a refund, please contact our support team at support@hacktonms.com with your order details and reason for the request.
Review: All refund requests are reviewed on a case-by-case basis. Approved refunds will be processed to the original payment method within 7-10 business days.
Exceptions: Refunds are not available for services that have been used in violation of our terms of service or for accounts suspended due to policy breaches.

For more information about our refund policy or to initiate a request, please reach out to our support team.

Auto-Renewal

To ensure uninterrupted access to our services, Hackton utilizes an auto-renewal system for most subscriptions. This means that, unless you choose to disable auto-renewal through your account dashboard, your services will automatically renew at the end of each billing cycle using your saved payment method.

Notification: You will receive a reminder email prior to each renewal, detailing the upcoming charge and renewal date.
Management: You can manage or cancel auto-renewal at any time by logging into your Hackton account and updating your subscription preferences.
Failed Payments: If an automatic payment fails, you will be notified and given an opportunity to update your payment information to avoid service interruption.

If you have any questions about auto-renewal or need assistance managing your subscription, please contact our support team at support@hacktonms.com.

Failed Payments and Suspensions

Timely payment is essential to maintain uninterrupted access to Hackton services. If a payment fails or is not received by the due date, the following actions may be taken:

Payment Reminders: You will receive notification emails regarding any failed or overdue payments, along with instructions to update your payment information.
Grace Period: A short grace period may be provided to allow you to resolve payment issues without immediate service interruption.
Service Suspension: If payment is not received within the grace period, your account and associated services may be temporarily suspended until the outstanding balance is settled.
Account Termination: Continued non-payment may result in permanent termination of your account and loss of data associated with your services.

To avoid suspensions, please ensure your payment information is up to date and contact our support team at support@hacktonms.com if you encounter any billing issues.

Invioces & Receipts

At Hackton, we provide detailed invoices and receipts for all transactions to ensure transparency and easy record-keeping for our customers.

Invoices: After each purchase or renewal, an invoice will be generated and sent to your registered email address. Invoices include a breakdown of services, pricing, applicable taxes, and payment instructions.
Receipts: Upon successful payment, a receipt will be issued and emailed to you as confirmation. Receipts serve as proof of payment and include transaction details for your records.
Accessing Documents: You can view and download past invoices and receipts at any time by logging into your Hackton account dashboard under the "Billing" or "Transactions" section.
Corrections: If you notice any discrepancies or require corrections on your invoice or receipt, please contact our support team promptly for assistance.
Record Retention: We recommend keeping copies of all invoices and receipts for your financial records and future reference.

For any questions or to request copies of invoices or receipts, please reach out to our support team at support@hacktonms.com.

Billing Disputes

At Hackton, we strive to resolve any billing concerns promptly and fairly. If you believe there is an error or discrepancy in your invoice or payment, please follow the steps below to initiate a dispute:

Reporting a Dispute: Contact our support team at support@hacktonms.com within 14 days of the invoice date. Provide your account details, invoice number, and a clear description of the issue.
Investigation: Our billing team will review your dispute and may request additional information to assist in the investigation.
Resolution: We aim to resolve all billing disputes within 7 business days. If an error is found, we will promptly correct it and issue any necessary adjustments or refunds.
No Service Interruption: While your dispute is under review, your services will remain active as long as the undisputed portion of your invoice is paid.

For further assistance or to follow up on a dispute, please contact our support team. We are committed to ensuring a transparent and fair billing process for all customers.

Price Changes

Hackton reserves the right to modify the pricing of its services at any time. Any changes to service prices will be communicated to customers in advance via email or through announcements on our website.

Price changes will not affect active subscriptions until the next renewal date. You will have the option to review and accept the new pricing before your subscription renews.

If you do not agree to the updated pricing, you may cancel your subscription prior to the renewal date to avoid being charged the new rate.

For questions regarding price changes, please contact our support team at support@hacktonms.com.

Currency and Tax

All transactions on Hackton are processed in the currency specified at the time of purchase, as indicated on your invoice. Please ensure you review the currency before completing your payment.

Supported Currencies: We primarily process payments in USD, but may offer additional currency options depending on your location and payment method.
Exchange Rates: If you pay in a currency different from your bank or card’s default, your financial institution may apply exchange rates and fees. Hackton is not responsible for any additional charges imposed by your payment provider.
Taxes: Applicable taxes, such as VAT or sales tax, will be calculated and displayed on your invoice based on your billing address and local regulations.
Tax Exemptions: If you qualify for tax exemption, please provide valid documentation to our support team before making a payment so we can update your account accordingly.
Tax Invoices: Tax details will be clearly itemized on your invoice for your records and compliance needs.

For questions about currency options or tax charges, please contact our support team at support@hacktonms.com.

Cancellation Policy

At Hackton, we understand that your needs may change, and you may wish to cancel a service or subscription. Our cancellation policy is designed to be straightforward and fair:

How to Cancel: You can cancel your service or subscription at any time by logging into your Hackton account dashboard and following the cancellation instructions under the "Billing" or "Subscriptions" section. Alternatively, you may contact our support team at support@hacktonms.com for assistance.
Effective Date: Cancellations take effect at the end of your current billing cycle. You will continue to have access to the service until the cycle concludes, after which your service will be deactivated.
Refunds: Refunds for cancelled services are subject to our Refund Policy. Please review the policy or contact support to determine eligibility.
Data Retention: After cancellation, your data may be retained for a limited period as specified in our data retention policy. Please ensure you back up any important information before cancelling.
Domain and Custom Services: Certain services, such as domain registrations or custom development, may have specific cancellation terms or may be non-cancellable. Please refer to the service agreement or contact support for details.

If you have questions about cancelling a service or need help with the process, please contact our support team at support@hacktonms.com.